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Most products are covered by a 2 year warranty.
To make a warranty claim you must provide a valid proof of purchase.
Please see our full warranty terms and conditions here: https://sennheiser.com/service-support-services-warranty-conditions
Your product may be repaired or exchanged.
If your warranty claim is not approved you will receive a cost estimate from us.

You must send the product to us to assess the work required and calculate the repair cost.
If the repair cost is below 100 €/£/$ we will not provide an estimate.
If the repair cost is more than 100 €/£/$ we will provide an estimate. You must approve the estimate before we proceed with the work.
If you prefer to pre-authorise a repair, please indicate the maximum charge you would pay in the comments section of the checkout.