Thank you for your request

Thank you for submitting your service request.

Next Steps: 

Authorization email:  You will soon receive an email from us with a reference number and further instructions on the return process. The email will contain instructions of how and where to send your product for repair.
note - ​Usually this email should be with you in 15 minutes, but can sometimes take longer. If you do not receive an email within 1 working day, please check your junk/spam folder before contacting us for further support. ​

Packaging: Prepare the product by packaging it in a safe and secure way, to protect it from damage during transport. ​If you have the original packaging please use this. 
Please remember to include a copy of your receipt for warranty claims. ​

Sending: 
Please check the email for instructions of how and where to send the item for repair. Please do not ship anything to us without including the reference number provided in the email.

UPDATE: Due to some operational delays our current lead time in the EMEA region is longer than usual. Please expect some delays in status updates, and allow extra time for the completion of your repair. We apologise for any inconvenience. 
Our lead times in Americas and APAC are unaffected.